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FAQs

Eureka Ergonomic Frequently Asked Questions

 

How long does delivery usually take?  

Typically shipping times are between a week and a week and a half. 

Do you deliver to my country? 

Currently, we only ship to the continental US for orders placed on our website. However, our products are internationally through our partners and retailers. Feel free to contact us if you are not sure where to buy a specific product in your country.

Where is the package coming from? 

For orders within the US, orders will ship from one of our warehouses in California, Texas, or New Jersey. There are some exceptions, so feel free to contact us if you have questions about your specific order.

What Is your return policy? 

Items can be returned for up to 30 days for any reason for a full refund. If you need to request a refund, please contact us first before sending any merchandise back to us.

What should I do if I never received my order?  

If you have questions about the status of your order, feel free to contact us using our support menu or give us a call at  (844) 416-2090.

What are your shipping options? 

At this time, we only offer FedEx Ground Shipping. 

Do you have a showroom where I can take a look at your merchandise?

Unfortunately, we do not have a physical showroom.

What should I do if I receive a defective item? 

Feel free to contact us using our support menu or give us a call at (844) 416-2090 within 30 days of receiving your order, and we would be happy to take care the situation.

What are your products made of?  

Are desks are made of P2 Furniture Grade Particle Board and the frames are made of high-strength carbon steel. All of our products and materials comply with CA Prop 65’s regulations on hazardous materials, chemicals, and formaldehydes. 

I’m looking to partner or collaborate with Eureka Ergonomic, who should I contact? 

Please contact us using the support menu and include links to your content platforms. Our customer service team can then forward you over to our marketing team.

 

For Further Information

For further information please feel free to contact our support or sales team at (844) 416-2090. You can always Live Chat during office hours for the quickest response. 

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