FAQs Regarding

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Orders & Payment

What Payment Methods Do you Accept?

We accept the following payment methods:
1. PayPal
2. Credit card/ Debit card
3. Apple Pay
4. Google pay
5. Affirm (only applies to US site)
6. Buy with Prime

My order has been shipped. Can I change or cancel my order?

Unfortunately, we’re unable to cancel your order once it ships.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email or text message and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend that you track your order on the Eureka Website using the tracking number and ensuring that you’re at home to receive your order on the day of delivery.

If your order is scheduled for LTL delivery, our carrier will contact you prior to delivery to arrange a convenient delivery time. Please ensure that your phone is accessible and in service until the goods are received, as delivery will not be made without prior communication.

What should I do if I never received my order?

If you have questions about the status of your order, feel free to contact us using our support menu or give us a call at  (844) 416-2090.

Do you have a showroom where I can take a look at your merchandise?

Unfortunately, we do not have a physical showroom.

Shipping

How much will shipping cost?

We currently offer free shipping (Lower 48 US States Only). Customers in Alaska and Hawaii will be charged additional shipping fees.

What are your shipping options?

We will select the most suitable shipping method based on the size and weight of the product, including but not limited to FedEx Ground Shipping, Amazon Shipping (Only available for customers who purchase through Buy with Prime), and LTL Freight Delivery (Primarily used for large and heavy items – please refer to the product page or obtain the shipping method information during the checkout process).

How long does delivery usually take?

We have warehouses in CA, TX, GA, and NJ in the United States to ensure faster delivery of your goods.

[Regarding FedEx Shipping Orders] Typically, our warehouses process outbound shipments within 1 business day, though during peak seasons, there may be delays of 2 to 3 business days. We aim for 95% of orders to be delivered within 5 business days from the time we receive your formal order.

[Regarding LTL Shipping Orders] This shipping method is utilized for large and heavy items such as sofas and coffee tables. To ensure the safe delivery of your goods, our warehouse typically requires 2 to 3 business days to prepare the items for palletization. The transit time for LTL carriers generally ranges from 7 to 18 business days. For the final mile delivery, our carrier will contact you via the telephone number provided during the ordering process to schedule a delivery appointment. If we are unable to reach you and the delivery fails, the goods will be returned to the originating warehouse. We reserve the right to deduct reasonable return shipping fees from your order. For more details, please refer to the relevant content on failed deliveries.

Do you deliver to my country?

To quickly check the countries and regions where we sell our products, please refer to the following link on our official website. https://eurekaergonomic.com/pages/international-shipping

If you are unable to find the desired item through the quick links mentioned above, please contact our customer service for an estimated shipping cost. Additional shipping charges may apply for cross-border deliveries. To ensure the safe delivery of goods for long-distance shipments, we recommend purchasing transportation insurance and the value-added service of declared value (usually 1% of the product price).

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Where is the package coming from?

For orders within the US, orders will ship from one of our warehouses in California, Texas, Georgia, or New Jersey. There are some exceptions, so feel free to contact us if you have questions about your specific order.

Warranty

What are the warranty services for your products?

Read our full warranty statement here.

Return Policy

What Is your return policy?

You have 30 days after delivery to return a product in its original condition.Return shipping costs are the responsibility of the customer. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law.A restocking fee will apply. For more detail return, please see Return & Refund Policy or contact us first before sending any merchandise back to us.

What should I do if I receive a defective item?

Feel free to contact us using our support menu or give us a call at (844) 416-2090 within 72 hours of receiving your order, be sure to include your original order number, a complete description of the problem, and pictures or video evidence clearly showing the problem. We would be happy to take care the situation. 

Have You Received My Returned Item?

Our after-sales team will update the details of the return in real time, and feel free to contact us using our support menu or give us a call at (844) 416-2090 within 30 days of receiving your order, and we would be happy to take care the situation.