Dear Mary Marubio,
Thank you for purchasing our product and sharing your feedback. We sincerely apologize for the frustration caused by the inconsistencies in product quality and packaging.This isn’t the experience we want you to have.
We take product quality very seriously. We are disappointed to hear that you were dissatisfied with the product experience. Your feedback will be forwarded to our product team for further investigation and necessary improvements to ensure better quality in the future.
If you have any other questions or need assistance, please feel free to contact our customer service team, who will be happy to assist you. Your satisfaction is important to us, and we're committed to making this right for you.
Thank you again for your feedback and patience. We look forward to resolving this issue for you and providing you with a better user experience.
Best regards,
The Eureka Ergonomic Team