Translation missing: en.templates_collection_title:Warranty
Effective as of 3 June 2023
Limited Warranty
Eureka Ergonomic® products are meticulously designed, manufactured and certified for safety, durability, as well as long lasting and reliable performance. We vow to help people discover their best potential both in workplace and at home. We stand behind our products as they are compliant with established industry standards as well as customized tests and certifications. With our professional technical team combined with Customer Care Experts, please rest assured that we can resolve any concerns or reservations you might have.
i. Warranty Overview
Eureka Ergonomic® warranty covers defects in product materials or workmanship as well as any and all quality-related issues arising from normal daily use or application. This warranty extends only to the original purchaser who acquires a new product from Eureka official website, or its authorized distributors and platforms (collectively as “Official Channels”). All subsequent owners of the product acquire it "as it is", instead of its "original condition". Any attempt to transfer the warranty in violation of this paragraph or if we cannot determine the authenticity or original condition of products sold through channels outside of the said Official Channels would not be covered by this warranty.
Any misuse, abuse, or modification to the original product would automatically void the warranty. Eureka Ergonomic® does not warrant the performance of the product when used in combination with other than original Eureka Ergonomic product.
The warranty shall immediately come into effect starting from the day when you have signed and received the product. The date of package receipt would be consistent with date of delivery as shown in your order status.
If any defect in product quality covered by this warranty is discovered, we will replace any such defective product with new parts or a fully new product at own discretion. For products or parts that have been possibly discontinued, we will replace them with a similar product or part. If we ask, you must return the defective product to us. For warranty claims made during the first year after purchase, we will undertake the shipping costs for the returned product and for the new replacement; after that, you must pay the shipping costs for the replacement product and the defective product that we ask you to return.
Your warranty applicable to:
Category |
Maximum Warranty |
Components |
Warranty Period |
OFFICE & GAMING CHAIR |
3 years |
leather, padded textile & finishes; backrest, cushion, headrest, lumbar pillow |
2 years |
|
all other parts unless otherwise specified |
3 years |
||
SOFA, RECLINER, LOUNGE CHAIR & DINING CHAIR |
5 years |
fabric and/or leather upholstery; electric systems such as motors |
1 year |
|
wooden or metal framework, mechanism, hardware |
2 years |
||
|
all other parts |
5 years |
||
RUG, LEATHER, TEXTILES & HOME DECOR |
/ |
These items are excluded from all warranty coverage. Any damages or defects must be reported within a week of delivery for a replacement. |
/ |
LIGHTING, PAINTING & GLASS OR CERAMIC ACCESSORIES |
/ |
We may not be able to honor a damage or defect claim made after 48 hours have passed since delivery. |
/ |
ALL OTHERS |
1 year |
all other categories not specified above |
1 year |
This warranty does not cover natural marble, artificial marble, paint or metal finishing, glass fiber, foam, plywood, veneer, cushioning materials and coating materials. |
|||
ii. Warranty Exceptions:
-
natural variations and inconsistency in wood grain or figure or the presence of character marks, which should be recognized and appreciated in all natural materials with light, eco-friendly finishes;
-
changes including color fastness or flatness in surface veneers and finishes due to aging, exposure to light or direct sunlight and other extreme working environment;
-
high frequency contact with moisture (included but not limited to biological conditions such as hyperhidrosis or chemical environments such as aqueous or organic solvents), thermal degradation or elements that are known to cause a breakdown of materials;
-
discoloration of textiles and surface materials due to soiling, stains, or dye transfer from clothing, including denim;
-
damage, marking, or staining on veneer surfaces due to contact with rubber or similar compounds; scratches from sharp objects or imprinting from writing instruments;
-
pilling of textiles, normal wear and tear or due to the natural aging of materials;minor changes in the caliber accuracy and decibel level of motors or mechanisms utilized in height adjustable products;
-
unauthorized modification or upgrade solutions by the customer;
-
improper assembly, use or care, contact with family pets or any other animals, or site and environmental conditions (such as environments with high heat, high humidity, high salinity or pollutant gases);
-
abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control.
-
all furniture products are designed for indoor use only, and therefore cannot be used under extreme and/or outdoor environment. Violation of this rule might result in accelerated aging and deterioration of the product and shall not be covered by warranty.
To the extent allowed by law, any other implied quality assurances such as for merchantability or any other particular purposes are disclaimed; and to the extent technically required by laws and regulations, they are limited in duration to the duration of this written warranty.
Eureka Ergonomic® shall not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages.
Warranty applicable in US only: some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in the two preceding paragraphs may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.
Warranty applicable in international markets: except as stated above, Eureka Ergonomic will not be liable for any loss or damage (including costs) however caused, whether direct or consequential, incurred or suffered by the purchaser or any third party in respect of the products, but nothing contained herein will or will be considered to exclude or restrict any liability on Eureka's part for death or personal injury resulting from negligence.
iii. How to submit a Warranty Claim?
Please submit your warranty service claims as soon as possible. To be valid, your warranty claims must be submitted within 14 days after discovering the fault.
To authenticate your warranty, you must enter your order number. Submit your claims through the contact form to ensure proper handling. You must supply us with clear photographic or video documentation of the alleged problem. If you refuse to submit us the required photo or video as proof to process your claim, we may conclude that you cannot support your claim or have abandoned it.
Our warranty service is dedicated to providing you with any assistance you may need. If a defective item has a flaw, we will send you replacement parts free of charge and provide you with the required installation or assembly instructions. You may replace the parts yourself or through a third party, but we will not be liable for any labor charges incurred as a result of the replacement.
If, after a reasonable number of attempts, we are not able to fix the defects in the Products, we will replace the Products or reimburse you in an amount equal to the purchase price you paid less that amount directly attributable to use by you prior to the discovery of the nonconformity. We may also accept your request for a partial refund as far as justified by the reduced value of the unrepaired Product if you opt to keep it.
Should you require us to repair or replace an item that is out of warranty, you will pay for all the costs of repair and replacement. Examples of these costs include handling, transport, packaging and shipment charges, and customs duty.