Dear Claire,
Thank you for your kind feedback and for highlighting how comfortable and supportive the chair is! We’re thrilled you love its plush design, but we’re truly sorry to hear about the issue with the seat separating from the base when moved — this is absolutely not the experience we want for you.
If you have any problems with the installation, please don’t hesitate to contact our customer service team. We’re always here to help!
Best regards,
The Eureka Ergonomic Team