Dear Michael Rissmiller,
Thank you for bringing this to our attention, and we deeply apologize for the color discrepancy and unexpected damage to your chairs. We understand how disappointing this must be, especially when envisioning these pieces in your home.
We work hard to ensure that product images and descriptions are accurate.We appreciate you bringing this to our attention as your feedback helps us to improve. Regarding the issue of damaged products, we take it very seriously and will investigate this to improve our quality control.
If you have any other questions or need assistance, Please feel free to contact us directly at 1-844-416-2060 or via email at customerservice@eurekaergonomic.com with your order number, who will be happy to assist you. Your satisfaction is important to us, and we're committed to making this right for you.
Thank you again for your feedback and patience. We look forward to resolving this issue for you and providing you with a better user experience.
Best regards,
The Eureka Ergonomic Team