Ark, 63x29 Standing Desk
I’ve paid for this desk.. higher than the price below… still have not received it. After many many phone calls to multiple shipping and transportation companies.. I’ve paid extra to have it shipped correctly… still nothing. I’m pretty sure this is a big scam. I’m going to report them to bbb and cancel charges on my credit card.
Thanks for bringing this to our attention, Rakesh. We're really sorry to hear about your frustrating experience. It's incredibly disappointing when a purchase doesn't go as planned, especially after putting in so much effort to resolve the shipping issues.
We've noticed that one of our support team members is currently assisting you with the shipment status. We'll communicate with them to gather more details and prioritize this matter for a swift resolution. Rest assured, we'll keep you promptly informed via email as soon as we have any new updates to share.
Thanks for all your patience and understanding during these times.
outstanding high quality from corner to corner I think it is the most amazing desktop out there with tons of features.
Thank you for your kind words! We're amazed you find our desktop outstanding with its multitude of features. If you ever need assistance or have any questions, feel free to reach out. We're here to ensure your experience remains top-notch!
Instructions were easy to follow, parts were well packaged, tools included were helpful. I was most impressed with the engineering and quality of materials, it is solid.
Desk is magnificent - looks great, extremely high quality. Just a really spectacular piece of furniture. I am very happy with the purchase.
I am happy the desk exceeded my expectations because I was pretty sour given how backwards the shipping process was. Shipment came in 2 parts - no communication told that to the customer. the 2 shipments were almost 2 weeks apart - leaving me without a desk for that time (i got rid of my desk in anticipation). Dont even get me started on the crate that the top piece came in - what a nightmare to remove. Top is also extremely heavy and cumbersome - so make sure you have a plan to get it to your final destination in your house. But once you get past all that - putting it together was very straightforward and the directions were well done.
Customer service was very responsive to all emails about shipping and did the best they could given the situation was outside of their control.
Hi Gregory, we're thrilled to hear that you're enjoying your desk and that it exceeded your expectations in terms of its quality and appearance.
We're genuinely sorry to hear about the challenges you faced with the shipping process. It's important for us to know about these issues so we can work towards improving our service.
We will definitely take a closer look at the communication regarding multi-part shipments and the handling of crates to ensure a smoother experience for our customers in the future. Thanks again for choosing us.
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